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How do I know my size?
Click HERE for our size conversion chart.
I have a store and would like to stock Havaianas – who do I contact?
Please contact Winter Agencies - info@winteragencies.com
Can I only pay by Credit Card?
Yes. At this stage, we are only able to process credit card payments in our online store.
Is it safe to use my credit card on your site?
Shopping at Havaianas Aotearoa is safe as the payment procedure is secure through the DPS system and does not hold the information.
Can I place my order across the telephone?
We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.
Where are Havaianas Produced?
The Havaianas factory is located in Campina Grande, the second most populated town in the State of Paraíba, with approximately 371 thousand inhabitants. Distant 120 km from the capital, João Pessoa, it is considered one of the main industrial and technological centers in Northeastern Brazil.
I would like personalized Havaianas - how should I proceed?
Please note that we have a minimum order requirement of 10,000 pairs and a development/delivery time frame of approximately 9 months. Should you wish to proceed, please contact us via the contact us section.
How do I return an item that is faulty?
If you discover that the item is faulty, please return within 30 days of receiving to:
Havaianas Aotearoa
Unit 1 / 9 Reynold’s Place
Papamoa 3118
With a copy of your Email Confirmation or alternatively a note stating your name, order number, return address and the known fault. Once we receive, we will send a replacement pair.
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